Frequently Asked Questions
Everything you need to know about shopping with ONTIME
How long does shipping usually take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for 1-2 day delivery within the continental US.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Returns are free for all domestic orders.
How do I know which size to choose?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email containing a tracking link to monitor your package's journey to your doorstep.
Are your materials sustainably sourced?
ONTIME is committed to ethical fashion. 80% of our current collection is made from recycled or organic materials, and we aim for 100% by 2025.